Western Union is proud to be an Equal Opportunity-Affirmative Action Employer. We do not accept unsolicited resumes from recruiting agencies. We work closely with others to find ways to improve our customer experience without compromising the safety and sustainability of the business." I lead a team that helps ensure that our department follows all the rules and regulations and our platform is not used for illegal purposes. "We offer safer and better services for our customers by ensuring compliance. It’s the first time I’ve experienced this kind of commitment to employees’ growth and respect for work-life balance." I love everyone’s willingness to help, and how we treat each other like family. "Working with people with various cultures and who speak different languages is not a barrier for Western Union. We work hard to resolve issues quickly, creating more positive experiences for our customers." My team’s priority is customer satisfaction, so we strongly value feedback. "I’ve been an Escalations Analyst since 2014, and it is life-changing to work for a company that supports my passion and core values. We also make sure to build solutions for the organization that will continue to drive greater customer adoption, delight, and retention." We act as Western Union customer advocates, driven by the mantra of how we can make our platforms/channels better for our customers. "I am part of a team that creates delightful, intuitive experiences that help our customers move money for better. My teammates have shown willingness and a lot of empathy as well." "Even as a new employee, I’m happy to see how teams collaborate and guide each other, which has made it easier for me to understand our robust company tools and business processes. I have also been able to work on multiple accounting teams for different experiences and continue my career development." For example, the company supports me in taking ACCA accounting courses to improve my knowledge. I appreciate the opportunities Western Union offers me that challenge me to grow and learn new things.
"I always aim to be a better version of myself.
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